Customized Product T&C's

 

1.1 Definition of Customized Products
Customized products include, but are not limited to, any order where the following modifications are requested by the customer:

• Changes in carved furniture design.
• Alterations in furniture measurements and sizes.
• Modifications in polish/paint or fabric design.
• Any additional alteration or modification to the product that requires extra work beyond the original design.
• Addition requiring additional work for added products.

1.2 Approval and Timeline for Customized Orders
The standard delivery timeline for customized products will commence only after all customization-related approvals from the customer are finalized and documented. The initial delivery timeline provided for pre-made or standard orders will be superseded by the timeline starting from the date of the final approval of all customizations. From this date, Healsway's standard shipping and delivery timelines will apply.

1.3 Non-Cancellation and Refund Policy
Once the manufacturing process of a customized product begins, the order cannot be canceled. No refunds will be processed for canceled customized products. However, Healsway may consider product exchanges at a later stage, subject to mutual agreement between the customer and Healsway.

1.4 Sale of Cancelled Customized Products
If a customer cancels a customized order after manufacturing starts, they may authorize Healsway to advertise and sell the product. Once sold, the sale amount, which must be equal to or greater than the amount paid by the customer, will be credited to the customer’s account. Healsway will deduct handling and bank charges from the total, with the remainder credited to the customer.

2. Cross-Border Shipping and Customs Regulations

2.1 Customs Clearance Delays
Healsway Systems Solutions LLC is not responsible for any delays caused by customs clearance processes in India or the United States. The duration required for customs clearance is beyond Healsway's control, as these procedures are mandatory and governed by the respective countries' regulations. Consequently, any delays arising from customs processes are not covered under Healsway’s delivery timeline as provided on our website.

2.2 Cross-Border Shipping Terms
All products are manufactured in India and shipped to the United States. The shipping timeframes provided are estimates based on normal processing times. However, due to the potential for delays in customs clearance or other cross-border regulatory checks, In such cases, Healsway does not guarantee exact delivery dates. Customers will be kept informed of any delays due to these factors.

3. Shipping Delays Due to External Factors

3.1 Force Majeure (Acts of God) Clause
Healsway Systems Solutions LLC shall not be liable for any shipping delays caused by circumstances beyond its control, including but not limited to:

• Natural disasters (e.g., earthquakes, floods).
• War, terrorism, or political instability.
• Ocean alerts or maritime disruptions.
• Labor strikes, port congestion, or other disruptions to shipping channels.

3.2 Exclusion from Delivery Timeline
Delays resulting from the aforementioned circumstances will not be counted within the delivery timeline provided by Healsway. Customers will be informed of any such delays, and Healsway will work diligently to ensure delivery at the earliest possible time. However, these delays are not grounds for cancellation or refund under the standard shipping terms.

4. Consumer Protection and Legal Compliance

4.1 Compliance with United States Consumer Protection Laws
Healsway Systems Solutions LLC adheres to all applicable consumer protection laws and regulations within the United States. These terms and conditions are designed to provide clear guidelines while protecting both the customer's rights and Healsway’s business interests.

4.2 Resolution of Disputes
Any disputes arising from these terms and conditions or from the customer's use of our services shall be resolved through negotiation, mediation, or arbitration, as mutually agreed upon by the customer and Healsway.

4.3 Updates to Terms and Conditions
Healsway reserves the right to update or modify these shipping terms and conditions at any time without prior notice. The most current version will be available on our website, and it is the customer’s responsibility to review these terms periodically.

4.4 Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the state in which Healsway Systems Solution LLC is registered, without regard to its conflict of law principles.

4.5 Limitation of Liability: Healsway's liability for any delays or issues related to customized orders, cross-border shipping, customs clearance, or force majeure events is limited as outlined in these terms and conditions. By placing an order with Healsway, customers acknowledge and accept these terms as part of their purchase agreement.