Shipping & Delivery

This Shipping Policy outlines the terms and conditions governing the shipping and delivery of luxury furniture products purchased from Healsway.us ("the Company"). By placing an order on our website, customers agree to comply with this policy.

2. Shipping Methods and Timeframes

2.1. Standard Delivery:

• We offer standard delivery for most of our luxury furniture items.
• Delivery timeframes may vary based on the availability of stock, order processing, and the customer's location within the United Kingdom.
• Estimated delivery times will be provided during the checkout process and in the order confirmation email.
• Customers will be notified in the event of any delays or changes to their delivery timeframe.

2.2. Express Delivery:

• Express delivery options may be available for select luxury furniture items.
• Delivery timeframes for express delivery will be provided during the checkout process and in the order confirmation email.
• Additional charges may apply for express delivery, and customers will be informed of these charges before finalizing their order.

2.3. White-Glove Delivery:

• For larger or more intricate luxury furniture pieces, we offer white-glove delivery service.
• Our professional delivery team will handle the delivery, assembly (if required), and placement of the furniture in the customer's desired location.
• White-glove delivery timeframes will be communicated to customers based on the complexity of the order and logistical considerations.
• Additional charges may apply for white-glove delivery, and customers will be informed of these charges before finalizing their order.

3. Shipping Costs

3.1. Domestic Shipping (Within the United Kingdom):

• Shipping costs for each luxury furniture item will be clearly displayed on the product page and during the checkout process.
• Costs are calculated based on the size, weight, and delivery location.
• Free shipping may be available for specific promotions or on qualifying orders, as indicated on our website.

3.2. International Shipping:

• We may offer international shipping to select countries, subject to customs regulations and other restrictions.
• International shipping costs, customs duties, import taxes, and any additional charges will be the responsibility of the customer.
• Customers should contact our customer support team for a shipping quote and to confirm the availability of international shipping for their desired location.

4. Insurance and Liability

4.1. Insurance Coverage:

• We take utmost care in packaging and handling luxury furniture items to minimize the risk of damage during transit.
• All shipments are insured against damage or loss during delivery.
• In the rare event of damage or loss, customers must promptly notify our customer support team to initiate the claims process.

4.2. Liability:

• The Company is responsible for the safe delivery of luxury furniture items until they are received by the customer.
• Any damage or loss that occurs during transit will be the Company's responsibility.
• Customers are responsible for inspecting the delivered items upon receipt and reporting any damages to our customer support team within 14 days.

5. Returns and Exchanges

5.1. Returns:

• Customers may return eligible luxury furniture items within 14 days of delivery, subject to our Return Policy.
• Returned items must be in their original condition and packaging, with all accessories and tags intact.
• Customers are responsible for the return shipping costs, unless the return is due to an error on our part.

5.2. Exchanges:

• We may offer exchanges for eligible luxury furniture items within 14 days of delivery, subject to availability.
• Customers are responsible for the return shipping costs, unless the exchange is due to an error on our part.

6. Customer Support

For any questions, concerns, or assistance related to shipping and delivery, customers can reach our customer support team via:

• Email: support@healsway.us
• Phone: (+1) 302 302 1276

7. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of the United Kingdom.

8. Customer Support

Our dedicated customer support team is available to assist you with any shipping-related queries or concerns. Please don't hesitate to contact us via [email/phone] for prompt assistance.

9. Modifications to the Shipping Policy

Healsway reserves the right to modify or update this shipping policy as necessary. Any changes will be communicated to customers via our website or other appropriate channels.